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Installation Procedures

In order to make your project progress smoothly, please read the following information that pertains to your job.

Important Information:
Please, have your sink, faucet, accessories, and stove selected and ordered before scheduling your template. Colored and/or special order sinks can take up to six weeks to reach your supplier. Your project cannot be scheduled for fabrication until under mount sinks with a template and/or the template for self-rimming sinks are at our shop.

Elevators, some doorways/hallways, winding staircases, and upper cabinets may dictate the maximum size of stone pieces, the number of seams needed, and where those seams will fall.

If you have a Raised Bar with more than 10” of overhang (3/4” thickness) or 12” of overhang (1 ¼” or 1 ½” thickness) we recommend your carpenter install bracing for support.

Selecting Your Sinks:
We recommend selecting sinks that are only Under mount or only Self-Rimming. We have maps to two suppliers in our area that we work closely with, and both have wonderful showrooms and are very knowledgeable about specifics for granite applications. We receive deliveries from other suppliers as well, but please make sure the supplier/sales person you are working with has had experience with selling sinks for granite application.

Dual sinks state they can be used as an Under mount and/or Self-Rimming sink. An UM/SR sink is so large from front to back that it CANNOT be applied as an UM to standard running counter. The options to allow this type of sink to be under mount require 1) it be applied to an island or peninsula or 2) your cabinet company adding a bumped out area at the sink. These types of sinks are also more complicated to apply than an exclusively UM, and a charge ranging from $50 to $400 will be added to your final bill (the amount depends what adjustments must be made). If you choose to under mount this type of sink on standard running counter despite our warning, we cannot be held responsible for and cannot warrant cracks or breakage in the very thin bridge of material in front of and behind the sink.

Under mount (UM) sinks must be applied at our shop. A template for all UM or UM/SR sinks is required! Confirm with your sink supplier/retailer that a template is in the box with the sink. If not, you must order it separately. If no template is provided and we must make one. Fabrication of your surfaces cannot be started unless we have all specifics and all UM sinks are at our shop.

Vessel (VS) sinks must be delivered to our shop. Fabrication of your surfaces CANNOT be started unless we have all specifics and your sinks. In some cases, faucets need to be brought to our shop so placement of the sink can be determined. Your vessel sink will be taken to the job site if necessary and then returned to our shop. You or your plumber may pick it up from our shop anytime after the hole for it has been cut.

Self-Rimming (SR) sinks are cut in at the job site after counters are installed and should be at the site when we come to install. We do not accept SR sinks at our warehouse, but we do need the sink template sent to us so that if the sink is not at the site we can still cut the hole for it. If you have the sink at the time of templating you should give the sink template to the templater and he will bring it to the shop. If we must return to adjust a SR sink hole, a service/trip charge may be added to your final bill.

Cook tops
Most cook tops must be cut precisely to fit correctly, so we require the cook tops be at the site when we come to install. If you have the cook top at the time of templating, please show it to our templater so any problems can be determined at templating instead of at installation. At installation, we will cut the hole for the cook top, make sure it fits, and then put it back in its box. If the cook top installer finds it difficult to insert the cook top into the hole, check that no pipes, cords, or cabinet walls are obstructing it.

High Splash
If you are having high splash installed, your job will be done in two phases. If the splash is to go up to a microwave or hood, make sure the appliance is installed or mark exactly where it ends so we know where the granite piece is to stop. Most of the time high splash cannot be templated until counter tops have been installed. On average, we install high splash within five business days after templated. If high splash must be notched for a raised bar, the raised bar will not be able to be installed until after the high splash is in. In addition, depending on the size and shape of the piece going behind your cook top, we may recommend NOT cutting for and/or installing the cook top until the high splash is installed. If high splash is to go up behind a hood, holes to be drilled must be marked on the wall and the templater must be informed of the size hole that must be drilled. These holes MUST be drilled at our shop and cannot be drilled at the site.

Appliance Garages and Countertop Cabinetry
EM&G does not remove or re-install appliance garages or cabinets that set on top of your countertops. Having it removed before templating assures counters will fit precisely; in the least they must be removed before installation can be scheduled. Note: If the countertop being installed is a different thickness than what existed, the appliance garage or cabinets will need to be adjusted by your carpenter so they will fit properly when re-installed.

Scheduling
Most projects include two trips to your job site (one to template and one to install). If additional trips are to be needed, make sure your sales consultant is aware of that. Trips not considered at the time your project was bid can result in additional service charges being added to your final bill.

Contact our scheduler about a week before your cabinets are to be installed so a tentative template date can be set up. When cabinets are completely set, call our scheduler and confirm a four-hour window of arrival. All end panels must be installed and at least one door panel so proper overhang can be determined.

In rare cases, problems arise during the day and your template may need to be rescheduled. If this happens, know that your installation date will not be affected.

On average, the time between template and installation is 15 to 20 business days. Our knowledge of all specifics (sink, faucet, accessories, and stove) for your project BEFORE templating can be a factor in it being completed earlier.

When you call to schedule your template please have the following information:

Sink Manufacturer, Model #, and Supplier:
Faucet Manufacturer, Model #, and Supplier:
Accessories (soap or water dispensers):
Stove Manufacturer, Model #, and Supplier:

Once we have spec sheets for the above items we will call you back if there are options where holes for your faucet and accessories can be placed. In rare cases, holes for faucets/accessories on SR sinks must be drilled through the granite; they are usually drilled after the counter tops are installed and after the SR sink is cut. The holes for faucets on UM sinks MUST BE DRILLED AT OUR SHOP. Consider placement carefully, there is a $110 per hole charge plus a service charge if additional holes must be drilled after the job is complete.

Preparing for template (Remodels)
Please, have entryways to the area cleared to accommodate for template boards that may be brought in. Have all temporary tops and/or items cleared from your counter tops, your sink empty, and remove any wall hangings that may be damaged if knocked by the template board. If possible, have any appliance garages or counter top cabinetry removed.

Preparing for installation (Remodels)
If others are removing your existing tops, arrange to have them removed by the day before installation is scheduled. Please, have entryways to the area cleared to accommodate for large granite pieces being brought in. If we are tearing out your counter tops, have items cleared from your counters, your sink empty, and remove any wall hangings that may be damaged if knocked. Appliance garages or counter top cabinetry must be removed. Freestanding or slide in stoves should be disconnected and moved from the area. Remove items from drawers around sinks, faucet holes, or cook tops being cut in at the site. Though we do our best to keep the dust to a minimum, this is a messy process. Please, cover anything in the room you are concerned the dust may hurt.

Our installers can disconnect existing plumbing fixtures and your dishwasher (if needed) if the main water shut off is easily accessible. They can also disconnect electrical wiring to outlets, cook tops, and other hard-wired appliances affected if needed.

Completing your installation
At your request, we will cover tops with cardboard, but note that workers coming in after us may not realize the tops are granite and treat it more roughly.

If your UM sink or Raised Bar has a wood brace beneath it, DO NOT remove the wood brace for 24 hours. Do not allow any one to push, pull, or lean on tops or pieces for 24 hours (if tops become misaligned, seams can separate and dry, making re-alignment nearly impossible).

Though we don’t mind disconnecting your plumbing and electrical, we are not licensed plumbers or electricians, and we, by law, cannot reconnect any plumbing, electrical outlets, cooktops, or dishwashers.

Your plumber will need to attach your dishwasher to your new counter with 3/8” screws and drill them in (at an angle) into the lattice-like furring strip attached to the granite above it. Do NOT drill screws in straight, they will pop the furring strip off and another will need to be installed (use six-minute epoxy).

ABSOLUTELY, do not allow any one to stand, kneel, or sit on your countertops.

Clean Up after other trades are done
We recommend and stand behind the Miracle Sealants line of products for natural stone. If a cleaning crew is coming in to put the finishing touches on your project, you may recommend they purchase Mira Clean #1, a middle-strength cleaner to do the job. They may also use a razor blade or very fine steel wool (.0000) to remove surface residue (such as dried paint, glue, or caulk) from granite surfaces. Your warranty will include maintenance/care information.

 

 

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2430 S. Nova Road. South Daytona, FL 32119 Phone: 386/756-4945 Fax: 386/761-6224